Shipping policy
Last updated: 30 October 2026
Delivery
We deliver throughout Australia using Australia Post, Aramex, FedEx, DHL and Rustic Transport. Delivery usually takes 1 to 10 business days from dispatch, depending on where you are.
Someone aged 18 or over must receive your delivery. If no one is home, the courier will leave a card so you can arrange collection or redelivery.
Please check your delivery address carefully. If an order is returned to us because the address was wrong or incomplete, we may charge the cost of sending it again.
We can't deliver to areas where the law restricts alcohol.
Damaged in transit
If your order arrives damaged, contact us within 7 days of delivery with a photo of the damage, and we'll replace it or refund you.
Faulty wine
If a wine is faulty (for example, it's corked or spoiled), contact us and we'll replace it or refund you, whichever you prefer. We may ask you to return the bottle, and if so we'll cover the cost.
Change of mind
If you change your mind, you can return unopened bottles within 30 days of delivery for a full refund of the wine. Contact us first so we can arrange the return. You'll need to cover the cost of sending the wine back to us ( or both wats where delivery was free).
Sale items can't be returned for a change of mind.
Wine Club members can change a shipment any time before it's charged and sent. Once it's been sent, returns will be charged freight both ways.
Your rights
Our goods come with guarantees that can't be excluded under the Australian Consumer Law. Nothing on this page limits those rights.
Contact us
Pepper Tree Wines
86 Halls Road, Pokolbin NSW 2320
Email: ptwinery@peppertreewines.com.au
Phone: (02) 4909 7100
